Privacy Policy

Effective Date: January 1, 2026

Fixentix Lab respects your privacy. This policy explains what information we collect when you visit our website or call us for HVAC service in Buena Ventura Lakes, Florida, how we use it, and the choices you have. We keep it simple and plain because you deserve to know exactly how your information is handled.

Information We Collect

When you contact us for HVAC repair, installation, or maintenance, we collect the details we need to serve you. That includes your name, phone number, email address, and the service address where the work will be done.

We also collect information about your heating and cooling system, such as the equipment type, age, and the problem you are experiencing. If you call us, we may keep notes from that conversation so our technicians arrive prepared.

Like most websites, we automatically collect certain technical information when you browse our site. This includes your IP address, browser type, device type, and the pages you visit. We use this to keep the site running smoothly and to understand what visitors find helpful.

How We Use Information

We use your information to schedule service, dispatch a technician, provide an upfront price, and complete the work you requested. We also use it to follow up after a visit, answer your questions, and honor any workmanship warranty on the repairs we performed.

With your permission, we may send you reminders about seasonal maintenance or special offers. You can opt out of those messages at any time by replying STOP to a text or using the unsubscribe link in an email.

We use website data to improve our services, troubleshoot problems, and make sure our online booking and contact forms work the way they should.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to remember your preferences and keep your session secure. Cookies are small files stored on your device that help the site function properly.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as intended, but you can still call us at (844) 796-4282 to request service.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to understand how visitors use our website. These tools collect anonymous data about page views, time on site, and general location. They do not identify you personally.

We may also use third-party scheduling, payment processing, or review platforms to help run our business. These providers have their own privacy policies, and we encourage you to review them when you use their services.

Data Sharing and Disclosure

We do not sell your personal information. We share it only with trusted partners who help us deliver HVAC service to you, such as dispatchers, technicians, and payment processors. These partners are required to keep your information confidential.

We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we share only what is necessary and appropriate.

Data Retention

We keep your personal information for as long as needed to provide service, maintain accurate records, and meet legal or tax requirements. When information is no longer needed, we securely delete or anonymize it.

Service records may be kept longer so we can honor warranties and help you with future HVAC needs. You can ask us to delete your information at any time, subject to our legal obligations.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to only those who need it to do their jobs.

No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us and we will do our best to address them.

User Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also object to certain processing or ask us to restrict how we use your data.

To exercise any of these rights, call us at (844) 796-4282 or send a request through our website. We will respond promptly and help you understand your choices.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new policy on this page and update the effective date.

We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.

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